Returns Policy

 Direct Access Error

If goods are received incorrectly due to an error on Direct Access's part, we will arrange to collect the goods FOC and credit in full. Replacements are chargeable with credit in full processed against the returned, incorrect goods. Authorisation of customer returns will be emailed over which must be placed in with the goods on return. Please go to our returns section to request the RMA number.

Returns request due to customer order error

If mistakes have occured due to customer order error or do not require them anymore, this will be down to the discretion of Direct Access Automation LTD.

Standard stock items are usually acceptable if in original condition and will be subject to 25% restocking charge, if item is a non stocked item. Goods must also be returned by the customer. Some products are not always accepted back by suppliers , therefor in such cases Direct Access Automation LTD would not be able to authorise a return. Also handling charges can be more than 25% on certain items. Therefor it is imperative that any returns request for special order products must be checked and authorised for return to Direct Access Automation. Returns sent without authorisation will be sent back to the customer. Please have relavant paperwork and information at hand with a valid reason for return request. If returns are acceptable, then we will email you the appropriate paperwork via email.  

Faulty Returns

In the event that a product appears to be faulty, Direct Access Automation will handle the return of faulty goods back to the manufacturers. Any goods which appear to be faulty, will be returned back to manufacturers for inspection to ascertain whether the fault has arisen due to manufacturing malfunction or if the goods have been abused/ damaged. If found to be a manufacturing fault, credit notes are normally processed or replacements arranged FOC. If goods prove not to be faulty, they are sent back to the customer, where any carriage costs are charged respectively. The manufacturers have a policy where the end user deals directly with their customer service department. Please contact Direct Access Automation if you encounter any problems and you will be given their contact numbers.