Direct Access Error
If goods are received incorrectly due to an error on Direct Access's part, we will arrange to collect the goods FOC and credit in full. Replacements are chargeable with credit in full processed against the returned, incorrect goods. Authorisation of customer returns will be emailed over which must be placed in with the goods on return. Please go to our returns section to request the RMA number.
Returns request due to customer order error
If mistakes have occured due to customer order error or do not require them anymore, this will be down to the discretion of Direct Access Automation LTD.
Standard stock items are usually acceptable if in original condition and will be subject to 25% restocking charge, if item is a non stocked item. Goods must also be returned by the customer. Some products are not always accepted back by suppliers , therefor in such cases Direct Access Automation LTD would not be able to authorise a return. Also handling charges can be more than 25% on certain items. Therefor it is imperative that any returns request for special order products must be checked and authorised for return to Direct Access Automation. Returns sent without authorisation will be sent back to the customer. Please have relavant paperwork and information at hand with a valid reason for return request. If returns are acceptable, then we will email you the appropriate paperwork via email.
In the event that a product appears to be faulty, Direct Access Automation will handle the return of faulty goods back to the manufacturers. Any goods which appear to be faulty, will be returned back to manufacturers for inspection to ascertain whether the fault has arisen due to manufacturing malfunction or if the goods have been abused/ damaged. If found to be a manufacturing fault, credit notes are normally processed or replacements arranged FOC. If goods prove not to be faulty, they are sent back to the customer, where any carriage costs are charged respectively. The manufacturers have a policy where the end user deals directly with their customer service department. Please contact Direct Access Automation if you encounter any problems and you will be given their contact numbers.
If you've changed your mind or no longer need the products you have ordered, by law, you have the right to cancel an order placed on our website at any time before your order is delivered to you and within a further 14 calendar days after the day of delivery. If you wish to cancel please contact us directly and we will arrange this with you. Please apply for a return within 14 days of receiving your order, ant returns request after this period will not be accepted back. Please Email your returns request as the online option does not come through to us.
You will receive a full refund of the price you paid for on stocked items. There will be a re-stocking fee which will be chargeable to the customer on non - stocked items, this can range from 15- 25 % depending on the manufacturers terms and conditions. Carriage is non refundable as we do not get this back from the courier company.
While you are in possession of the goods you are under the duty to retain them and take reasonable care of them. For home delivery orders, you must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. Prior to collection, we would ask that you ensure your purchase is repackaged in a suitable manner, ideally using the original delivery packaging.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract and the goods have been returned, we will action a refund back to the card you used to make that purchase. Refunds generally take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider.